“I’ve got this recurring issue where the Internet keeps bailing out on me every few minutes or so. Could you help me out here?”
“Please head into ‘System Preferences’ and renew the DHCP lease. You should be good to go.”
Biting your nails because of some inexplicable error message that keeps popping up. Check.
Finding it a herculean task to walk someone through and get your point across. Check.
What a wonderfully weird world we live in. Constantly outpaced by technology at every turn and with no end in sight with regards to complexity. There are instances where we just can’t help but be slaves to what our machines dictate; the crashes, the vulnerabilities and the bugs. The biggest fallacy of them all is the process of receiving support to tide over them. Clicked on something you shouldn’t have? It’s your fault. Trying to explain something that can resolve it? Good luck with that.
The fulcrum of this situation is a mish mash of stuff designed to confuse the best of us. Adding to the agony is the lack of a readily available method of receiving timely solutions. Tech support may have all the answers but what about all the commoners who make up the majority of the Interweb? We can’t make lofty promises to cure this madness, although there are some simple tips that may help you get the best out of your troubleshooting experience. This holds good for people on both ends.
Thankfully, there are some simple methods you can follow to eke the most out of your screenshots. After all, these captures make up the majority of exchanges between you and the helpful techies. Tools like arrows/connectors, callouts and shapes. These say much more than what we can express, part of the ‘A picture is worth a thousand words’ analogy.
Voila can be your best friend when it comes to lending a helping hand here. Blessed with a supreme set of annotation tools and one-click sharing options, you should be on your way in no time. This is the easiest way to share representations of your issues and get a satisfactory explanation in response. You can even blur out portions of screenshots that you deem unnecessary using the ‘Blur’ tool.
If you still haven’t gotten the Voila experience, do give it a shot! It’s easy, intuitive and fun-to-use. Also, hit us up on Facebook and Twitter. We love hearing from ya.